National Healthcare Agreement: PI 32–Patient satisfaction/experience, 2019
Indicator Attributes
Identifying and definitional attributes | |
Metadata item type: | Indicator |
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Indicator type: | Progress measure |
Short name: | PI 32–Patient satisfaction/experience, 2019 |
METEOR identifier: | 698872 |
Registration status: | Health!, Superseded 13/03/2020 |
Description: | Nationally comparative information that indicates levels of patient satisfaction around key aspects of the care they received. |
Indicator set: | National Healthcare Agreement (2019) Health!, Superseded 13/03/2020 |
Outcome area: | Patient Experience Health!, Standard 07/07/2010 |
Collection and usage attributes | |
Population group age from: | 15 years |
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Computation description: | Population is limited to persons aged 15 and over. Analysis by remoteness and Socio-Economic Indexes for Areas (SEIFA) Index of Relative Socio-Economic Disadvantage (IRSD) is based on usual residence of the person. Presented as a percentage. |
Computation: | 100 × (Numerator ÷ Denominator), calculated separately for each of (a) to (i) below. |
Numerator: | (a) Number of persons aged 15 and over who saw a general practitioner (GP) (for their own health) in the last 12 months who reported that they waited longer than felt acceptable to get an appointment. (b) Number of persons aged 15 and over who were referred to a medical specialist by a GP in the last 12 months who waited longer than they felt acceptable to get an appointment. (c) Number of persons aged 15 and over who saw a GP (for their own health) in the last 12 months who reported that the GP always or often: listened carefully; showed respect; and spent enough time with them (calculated separately for each category). (d) Number of persons aged 15 and over who saw a medical specialist in the last 12 months (for their own health) who reported the medical specialist always or often: listened carefully to them; showed respect; and spent enough time with them (calculated separately for each category). (e) Number of persons aged 15 and over who saw a dental professional (for their own health) in the last 12 months who reported that the dental professional always or often: listened carefully; showed respect; and spent enough time with them (calculated separately for each category). (f) Number of persons aged 15 and over who visited a hospital emergency department (for their own health) in the last 12 months who reported that the ED doctors or specialists always or often: listened carefully; showed respect; and spent enough time with them (calculated separately for each category). (g) Number of persons aged 15 and over who visited a hospital emergency department (for their own health) in the last 12 months who reported that the ED nurses always or often: listened carefully; showed respect; and spent enough time with them (calculated separately for each category). (h) Number of persons aged 15 and over who were admitted to hospital (for their own health) in the last 12 months who reported that the hospital doctors or specialists always or often: listened carefully; showed respect; and spent enough time with them (calculated separately for each category). (i) Number of persons aged 15 and over who were admitted to hospital (for their own health) in the last 12 months who reported that the hospital nurses always or often: listened carefully; showed respect; and spent enough time with them (calculated separately for each category). |
Numerator data elements: | |
Denominator: | (a) & (c) Total number of persons aged 15 and over who saw a GP (for their own health) in the last 12 months. (b) Total number of persons aged 15 and over who were referred to a medical specialist by a GP in the last 12 months. (d) Total number of persons aged 15 and over who saw a medical specialist (for their own health) in the last 12 months. (e) Total number of persons aged 15 and over who saw a dental professional (for their own health) in the last 12 months. (f) & (g) Total number of persons aged 15 and over who visited a hospital emergency department (for their own health) in the last 12 months. (h) & (i) Total number of persons aged 15 and over who were admitted to hospital (for their own health) in the last 12 months. |
Denominator data elements: | |
Disaggregation: | 2017–18—State and territory by measures (a). 2017–18—State and territory by measures (c), (e), (f), (g), (h), (i), by:
2017–18—State and territory by measures (a), (b), (d), by (not reported):
2017–18—Nationally, by measures (c), (e), by:
2017–18—Nationally, by measures (a), (b), (d), (f), (g), (h), (i), by (not reported):
2017–18—Nationally, by measures (a) to (i), by (not reported):
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Disaggregation data elements: | |
Comments: | Most recent data available for 2019 National Healthcare Agreement performance reporting: 2017–18 (total population: PEx); 2012–13 (Indigenous: AATSIHS). Non-Indigenous data from PEx may not be directly comparable with data for Indigenous people from AATSIHS. Some survey respondents may report pathology and imaging as a referral to a medical specialist. Information about dental practitioners is obtained by asking survey respondents about services received from a dental professional. Examples of dental professionals given to survey respondents in the questionnaire are dentists, dental hygienists and dental specialists. The intention is that survey respondents should provide information about all dental professionals, which may additionally include such practitioners as dental therapists, oral health therapists, and dental prosthetists, as well as specialists such as orthodontists, periodontists and endodontists. Responses from proxy interviews are not counted for questions on personal opinions. |
Representational attributes | |
Representation class: | Percentage |
Data type: | Real |
Unit of measure: | Person |
Format: | N[NN].N |
Indicator conceptual framework | |
Framework and dimensions: | Responsiveness |
Data source attributes | |
Data sources: | |
Accountability attributes | |
Reporting requirements: | National Healthcare Agreement |
Organisation responsible for providing data: | Australian Bureau of Statistics |
Further data development / collection required: | Specification: Substantial work required, the measure requires significant work to be undertaken. |
Relational attributes | |
Related metadata references: | Supersedes National Healthcare Agreement: PI 32–Patient satisfaction/experience, 2018 Health!, Superseded 19/06/2019 Has been superseded by National Healthcare Agreement: PI 32–Patient satisfaction/experience, 2020 Health!, Standard 13/03/2020 See also National Healthcare Agreement: PI 12–Waiting times for GPs, 2019 Health!, Superseded 13/03/2020 See also National Healthcare Agreement: PI 14–People deferring access to selected healthcare due to financial barriers, 2019 Health!, Superseded 13/03/2020 See also National Healthcare Agreement: PI 20a–Waiting times for elective surgery: waiting times in days, 2019 Health!, Superseded 13/03/2020 See also National Healthcare Agreement: PI 20b–Waiting times for elective surgery: proportion seen on time, 2019 Health!, Superseded 13/03/2020 |