National Healthcare Agreement: PI 32–Patient satisfaction/experience, 2016
Indicator Attributes
Identifying and definitional attributes | |
Metadata item type: | Indicator |
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Indicator type: | Progress measure |
Short name: | PI 32–Patient satisfaction/experience, 2016 |
METEOR identifier: | 598714 |
Registration status: | Health!, Superseded 31/01/2017 |
Description: | Nationally comparative information that indicates levels of patient satisfaction around key aspects of the care they received. |
Indicator set: | National Healthcare Agreement (2016) Health!, Superseded 31/01/2017 |
Outcome area: | Patient Experience Health!, Standard 07/07/2010 |
Data quality statement: | National Healthcare Agreement: PI 32-Patient satisfaction/experience, 2016 QS Health!, Superseded 31/01/2017 |
Collection and usage attributes | |
Population group age from: | Persons from 15 years |
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Computation description: | Population is limited to persons aged 15 years and over. Analysis by remoteness and Socio-Economic Indexes for Areas (SEIFA) Index of Relative Socioeconomic Disadvantage (IRSD) is based on usual residence of person. Presented as a percentage. |
Computation: | 100 × (Numerator ÷ Denominator), calculated separately for each of a) to i) below. |
Numerator: | a) Number of persons who saw a GP (for their own health) in the last 12 months who waited longer than felt acceptable to get an appointment. b) Number of persons who were referred to a medical specialist by a GP in the last 12 months who waited longer than they felt acceptable to get an appointment. c) Number of persons who saw a GP in the last 12 months who reported the GP always or often: listened carefully to them; showed respect; and spent enough time with them (calculated separately for each category). d) Number of persons who saw a medical specialist in the last 12 months who reported the medical specialist always or often: listened carefully to them; showed respect; and spent enough time with them. e) Number of persons who saw a dental practitioner in the last 12 months who reported the dental practitioner always or often: listened carefully to them; showed respect; and spent enough time with them. f) Number of persons who went to a hospital emergency department in the last 12 months who reported the ED doctors or specialists always or often: listened carefully to them; showed respect; and spent enough time with them. g) Number of persons who went to a hospital emergency department in the last 12 months who reported ED nurses always or often: listened carefully to them; showed respect; and spent enough time with them. h) Number of persons admitted to a hospital in the last 12 months who reported doctors or specialists always or often: listened carefully to them; showed respect; and spent enough time with them. i) Number of persons admitted to a hospital in the last 12 months who reported nurses always or often: listened carefully to them; showed respect; and spent enough time with them. |
Numerator data elements: | |
Denominator: | a) & c) Total number of persons who saw a GP for their own health in the last 12 months. b) Total number of persons who were referred to a medical specialist by a GP in the last 12 months. d) Total number of persons who saw a medical specialist in the last 12 months. e) Total number of persons who saw a dental practitioner in the last 12 months. f) & g) Total number of persons who went to a hospital emergency department in the last 12 months. h) & i) Total number of persons who were admitted to a hospital in the last 12 months. |
Denominator data elements: | |
Disaggregation: | 2014–15—State and territory by measure (a). 2014–15—State and territory by measures (c), (e), (f), (g), (h), (i), by:
2014–15—State and territory by measures (a), (b), (d), by (not reported):
2014–15—Nationally, by measures (c), (e), (f), (g), (h), (i), by:
2014–15—Nationally, by measures (a), (b), (d), by (not reported):
2014–15—Nationally, by measures (a) to (i), by (not reported):
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Disaggregation data elements: | |
Comments: | Most recent data available for 2016 National Healthcare Agreement performance reporting: 2014–15 (total population: PEx); 2012–13 (Indigenous: AATSIHS). Non-Indigenous data from PEx may not be directly comparable with data for Indigenous people from AATSIHS. Some survey respondents may report pathology and imaging as a referral to a medical specialist. Information about dental practitioners is obtained by asking survey respondents about services received from a dental professional. Examples of dental professionals given to survey respondents in the questionnaire are dentists, dental hygienists and dental specialists. The intention is that survey respondents should provide information about all dental professionals, which may additionally include such practitioners as dental therapists, oral health therapists, and dental prosthetists, as well as specialists such as orthodontists, periodontists and endontists. Responses from proxy interviews are not counted for questions on personal opinions. |
Representational attributes | |
Representation class: | Percentage |
Data type: | Real |
Unit of measure: | Person |
Indicator conceptual framework | |
Framework and dimensions: | Responsiveness |
Data source attributes | |
Data sources: | |
Accountability attributes | |
Reporting requirements: | National Healthcare Agreement |
Organisation responsible for providing data: | Australian Bureau of Statistics |
Further data development / collection required: | Specification: Substantial work required, the measure requires significant work to be undertaken. |
Relational attributes | |
Related metadata references: | Supersedes National Healthcare Agreement: PI 32-Patient satisfaction/experience, 2015 Health!, Superseded 08/07/2016 Has been superseded by National Healthcare Agreement: PI 32–Patient satisfaction/experience, 2017 Health!, Superseded 30/01/2018 See also National Healthcare Agreement: PI 12–Waiting times for GPs, 2016 Health!, Superseded 31/01/2017 See also National Healthcare Agreement: PI 14–People deferring access to selected healthcare due to financial barriers, 2016 Health!, Superseded 31/01/2017 See also National Healthcare Agreement: PI 20a–Waiting times for elective surgery: waiting times in days, 2016 Health!, Superseded 31/01/2017 See also National Healthcare Agreement: PI 20b–Waiting times for elective surgery: proportion seen on time, 2016 Health!, Superseded 04/08/2016 |